Windsor Homes would like to thank you for choosing us as your new home builder. We proudly use quality construction materials and procedures on all the homes we build. At Windsor Homes, we stand behind every home we build with a solid warranty program through a third-party warranty group. Every new home is covered by one of the leading and most comprehensive, home warranty programs in the marketplace today. With a third-party warranty, your single largest investment is protected against unexpected repair or replacement expenses.
One Year (Limited Warranty)
From the date of closing, for a period of one year, your home will be free from defects in materials and workmanship. Items such as appliances and heating and cooling equipment are covered under manufacturer’s warranties. This warranty does NOT cover normal wear and tear and is considered homeowner maintenance.
Two Year (Mechanical Delivery)
From the date of closing, for a period of two years, your home will be free from defects in mechanical installations, including electrical, plumbing, and heating and cooling systems.
Ten Years (Structural)
From the date of closing, for a period of ten years, your third-party warranty group will make sure your new home will be free from defects of certain structural components.
Items to remember:
- Requests MUST be submitted through our website for documentation purposes. Please be as thorough as possible with your requests.
- After your request has been submitted, one of our managers will contact you within two business days to inspect the request and schedule repairs.
- Warranty service hours are Monday – Friday, 8am – 5pm, excluding holidays. Please keep this in mind when requesting service, so to provide proper access to get you resolved in a timely manner.
Homeowner Responsibilities
Congratulations on becoming a homeowner! This is an exciting time, and we’re thrilled to have you as part of our community. As you settle into your new home, it’s important to familiarize yourself with your homeowner responsibilities to ensure a smooth and enjoyable living experience. Below is a guide to help you navigate your responsibilities as a proud homeowner.
Regular preventative maintenance is necessary to prolong the life of the home. Your obligation is to care for your home in such a way as to prevent or minimize damage to it. Such ongoing homeowner maintenance responsibilities include, but are not limited to:
(a) Periodic repainting and resealing of finished surfaces are necessary. This includes windows and outside boards to prevent moisture penetration and damage.
(b) Caulking (inside & out) for the life of the home.
(c) Regular maintenance of mechanical delivery systems.
(d) Regular replacement of HVAC filters.
(e) Cleaning and proper maintenance of grading around the home and drainage systems to allow for the proper drainage of water away from the home.
(f) Periodic maintenance on all manufactured products according to the manufacturer’s instructions and specifications.
(g) Periodic mortar touch ups on any stone and brick work to prevent brick separation
(h) Periodic grout touch ups on tile work to prevent moisture penetration or extensive damage
(i) Other standard and customary maintenance repairs.
In the event of a warrantable event, you have a duty to make reasonable efforts to minimize or avoid losses. It is imperative to report emergencies such as leaks promptly to prevent further damage. Please use the link https://windsorhomestexas.com/warranty-request/ to file a warranty claim. Please review the link https://windsorhomestexas.com/emergency-procedures/ for procedures on emergency warranty submittals, as well as a list of emergency contacts.
Finally, you should be aware that all new homes go through a period of settlement and movement. During this period, your home may experience some minor material shrinkage, cracking, and other events that are normal and customary. Please keep in mind that no two houses will have the same amount of shrinkage and/or cracking and should not be compared to one another. Because we value your business, Windsor Homes provides a single, complimentary, shrinkage/cracking repair on your home within the first year from your closing date. This includes drywall cracks and nail-pops, as well as caulking touch ups that have shrunk or cracked during the first year. This courtesy does not cover normal wear and tear on the home and is not another walk-through on the home with the warranty representative assigned. If you discover cracking beyond your first year and believe it’s related to structural damage, please report it through our website so a member of our team can investigate. We can help by providing feedback related to construction to help determine if you should file a claim with your 3rd party structural warranty company. We are happy you chose Windsor Homes as your trusted builder, and we are here to help.
