Windsor Homes stands behind all the parts and pieces that were used to build your home because it was built with great care and attention to quality. However, since your home is one of a kind and built by human hands, some things may not work as intended and need to be repaired. This is where our warranty service steps up to get you taken care of. Windsor uses a combination of builders that built your home and warranty managers to get you resolved in a timely manner. The warranty request is also tracked by upper management to ensure a timely resolution to your issue.
Once you submit a request for a warranty, one of our managers will be assigned to your request and will reach out to you within 2 business days (except for emergencies) to schedule an inspection of your request. Windsor Home’s business hours are Mon-Fri 8am-5pm, excluding holidays. Please have an adult (someone over the age of 18) available within 2 business days from contact, for an inspection to be performed. Once your request is inspected, the manager will schedule the agreed upon repairs to be performed in a timely manner. Please make sure Windsor Homes is allowed access (with an adult present) during regular business hours to resolve your request. Upon completion of warrantable items being addressed, the assigned manager will email you confirmation that all warrantable items have been resolved and that the request will be closed out as complete.
If someone cannot be available during regular business hours for the inspection and/or repairs, Windsor Homes may close out the warranty due to no access. You will be emailed by the assigned manager asking you to resubmit the request when you have a better idea of when Windsor Homes can gain access. The request has been logged into our system and can be resubmitted once access can be granted.