ATTENTION VALUED WINDSOR CUSTOMER — EFFECTIVE IMMEDIATELY:
Considering the ongoing Coronavirus (COVID-19) crisis facing our Country, Windsor Homes will only be responding to requested emergency issues that may arise in warranty until 4-30-20.
Emergency items will include certain issues related to plumbing, HVAC, electrical, and roof leaks. Until 4-30-20 any request received will be reviewed and determined whether it qualifies as an emergency issue requiring immediate action. If your request is determined to NOT be an emergency, you will be notified that we are closing the request out at this time. You would then need to resubmit any requests after 4-30-20.
If your warranty is expiring in the next 30 to 45 days, Windsor Homes will take measures to ensure that service is provided to you and extend any date-related expirations accordingly.
While we understand this may cause inconvenience to our customers, Windsor Homes is committed to protect our customers as well as our employees, trades, and vendors. We will continue to refer to the CDC, WHO, and other public health agencies to determine the safest course of action. As the situation continues to evolve, we will be monitoring it closely and will adjust and/or implement additional precautions as needed. In the meantime, Windsor Homes will remain open for business and is committed to providing an outstanding experience for all our customers.
Thank you in advance for your patience and understanding during this trying time.