Warranty Information

ATTENTION VALUED WINDSOR CUSTOMER — EFFECTIVE IMMEDIATELY:

Considering the ongoing Coronavirus (COVID-19) crisis facing our Country, Windsor Homes will only be responding to requested emergency issues that may arise in warranty until 4-15-20.

Emergency items will include certain issues related to plumbing, HVAC, electrical, and roof leaks. Until 4-15-20 any request received will be reviewed and determined whether it qualifies as an emergency issue requiring immediate action. If your request is determined to NOT be an emergency, you will be notified that we are closing the request out at this time. You would then need to resubmit any requests after 4-15-20.

If your warranty is expiring in the next 30 to 45 days, Windsor Homes will take measures to ensure that service is provided to you and extend any date-related expirations accordingly.

While we understand this may cause inconvenience to our customers, Windsor Homes is committed to protect our customers as well as our employees, trades, and vendors. We will continue to refer to the CDC, WHO, and other public health agencies to determine the safest course of action. As the situation continues to evolve, we will be monitoring it closely and will adjust and/or implement additional precautions as needed.  In the meantime, Windsor Homes will remain open for business and is committed to providing an outstanding experience for all our customers.

Thank you in advance for your patience and understanding during this trying time.

 

Sincerely

Windsor Homes

 

Warranty Service Request Details

We at Windsor Homes, would like to thank you for choosing us as your new home builder. We proudly use quality construction materials and procedures on all our homes we build, and yours is no exception. If you need warranty service, please review your options below:

 

One Year (Limited Warranty)

From the date of closing, for a period of one year, your home will be free from defects in materials and workmanship. Items such as appliances and heating and cooling equipment are covered under manufacturer’s warranties. This warranty does NOT cover normal wear and tear.

 

Two Year (Mechanical Delivery)

From the date of closing, for a period of two years, your home will be free from defects in mechanical installations, including electrical, plumbing, and heating and cooling systems.

 

Ten Years (Structural)

From the date of closing, for a period of ten years, your third-party warranty group will make sure your new home will be free from defects of certain structural components. At Windsor Homes, we stand behind every home we build with a solid warranty program through a third-party warranty group. Every new Windsor homes is covered by one of the leading, and most comprehensive, home warranty programs in the marketplace today. With a third-party warranty, your single largest investment is protected against unexpected repair or replacement expenses.

 

NOTES TO REMEMBER:

  • Requests MUST be submitted through our website for documentation purposes. Please be as thorough as possible with your requests.
  • After your request has been submitted, a Construction Manager will contact you within two business days to inspect the request and schedule repairs.
  • Warranty service hours are Monday – Friday, 8am – 5pm. Please keep this in mind when requesting service, so to provide proper access to get you resolved in a timely manner.